Types of information we collect:
Sian Ka’an village collects information from our guests and visitors and tour websites in order to provide an utility of our site that meets your needs. Information may be collected to:
(i) Complete reservations or information requests, (ii) purchase products or services, (iii) register for membership programs, (iv) submit job applications,(v) responding to communications that we send you (ex. surveys, promotional offers or reservation confirmations), (vi) meet your personal preferences, (vii) complete applications or services that we offer advice, (viii) work with third parties, including information gathering public use of social event websites, help us better to understand your interests and provide a more personalized services, (ix) use our applications on your electronics, or(x) to facilitate the transmission of messages to an email from a friend, if desired.
The personal information we collect may include your name, address and personal and professional e-mail addresses, phone numbers and fax numbers, details of the credit card, date of birth, gender and information related to your lifestyle, such as room preferences, leisure activities, names and ages of children and any other necessary information that is useful to fulfill special requests (e.g. certain health conditions require special room accommodations).
Sian Ka’an village may also collect information that is not considered personally identifiable like your use of our websites, communication preferences, travel habits, integrated data related to their lodgings and responses to promotional offers and surveys.
Note that for a better protection of your information, you should not include information related to your credit card in their electronic communications unless you specifically ask for it in order to complete the process of a reservation or transaction on our websites or brand in our customer service centers.
Collection and use
Sian Ka’an village is fully committed to provide information regarding the collection and use of persons who provide us with the people who visit and use our websites, products and services. We do not ask for information unless we need it for an oriented use. Some of the main reasons we collect information include:
Provide services such as processing a transaction (e.g. reservations and responding to a request for information). Send you marketing communications relating to products and services offered by Sian Ka’an village, our strategic partners and other trusted third parties.
Conduct market research via surveys to better meet your needs, improve the quality of our websites and your stay in our hotels, and other communication activities, advertising or promotional.
You can choose not to receive commercial emails or surveys of Sian Ka’an village at any time by clicking on the link included in the communication or by contacting us directly, as well as not to receive emails or direct marketing surveys or telemarketing. Click here for the Update of your communication preferences in the contact us section of this privacy statement. You always have the choice not to submit your information or to decide what communications you want from us. However, doing so, certain transactions might be affected. For example, not providing a name will prevent the processing of reservations.
Processing and disclosure
In most cases, the information you provide is added to our local or international database. As standard practice, Sian Ka’an village does not sell, rent or give physical possession of your database to third parties outside the system Sian Ka’an village. Sian Ka’an village may disclose your personal data to other people in the situations listed below:
- We have your consent.
- In situations where it is necessary to give your personal information to provide products or services you want (for example; a vacation package).
- When companies or services providers perform business activities on behalf of Sian Ka’an village (e.g. processing credit cards, customer service, market research administration or management services database require this information). In the event that Sian Ka’an village merges with or is acquired by another company.
- To comply with the requirements and legal obligations or regulations established by the applicable legislation or as a result of a court order or judicial citation.
- In emergencies such as life saving, preserving the health or property of a person.
In the event that Sian Ka’an village share information as mentioned above, try to limit the scope of the data supplied as necessary to carry out the specific function. Unless precluded by legal process, we require third parties to protect your information and comply with laws and regulations for the protection of personal data application.
As part of our commitment to keep you informed, we may send letters or emails, communicate by telephone or other means to notify you of new products and services of Sian Ka’an village, along with upcoming special offers from Sian Ka’an village, events, enhancements or other relevant information that may be of interest. You have the option not to accept delivery of all these communications of Sian Ka’an village, either following the directions included in our emails or other communications or by communicating directly with Sian Ka’an village.
Our intentions are to keep all our guests and visitors informed and also allow them to reap the benefits offered by Sian Ka’an village and its strategic partners. However, if you reside outside the United States, certain regulations on data protection may require us to obtain your permission to send you information you have not requested.
In some cases, your consent maybe implied by the nature of the service requested or transaction undertaken. As an example, Sian Ka’an village may collect and use information that you voluntarily give us, as well as behavior data or information collected globally. Also, we will be deemed to have consented to receive those necessary communications to complete the transactions and provide the services requested.
In certain cases, we will request your explicit consent to collect information considered confidential subject to certain laws of privacy of information (e.g. information revealing racial or ethnic origin, political opinions or health conditions).
You may object to Sian Ka’an village disclose your information to third parties except when:
(i) retained service providers to give services on behalf of Sian Ka’an village, (ii) the law seeks disclosure, (iii) disclosure data is necessary for reasons of public interest or national law, (iv) the disclosure is necessary to protect vital interests of the host, (v) the information is collected from publicly available sources, (vi) the disclosure is for retrospective processing of information for statistical or historical purposes or to improve the experiences of our customers or(vii) where a supervisory authority (as a defender of the rights of privacy, a data protection authority or similar authority) allows such disclosure.
Access to personally identifiable information
To ensure that your information is accurate and updated, we encourage you to regularly review and update such information as appropriate (for example, in the event of a change of address or email address or if you want to add other communication systems so that we may contact you). In an effort to prevent unauthorized disclosure of your information, you may be asked to provide a proof of your identity (or other test) along with the application form duly completed.
Occasionally, it is possible that the information you have requested to be removed is retained in certain files for a period of time in order to resolve any dispute properly or solve a problem. Also, some information may be kept indefinitely in the copies of “backup” or in the log files due to technical constraints, or financial or legal requirements.
Therefore, you cannot always expect to completely remove all your information from our database according to your request referred to the appropriate contact information listed below to contact us if you want to update your communication preferences, be removed from our marketing list or send a question or general request.
Sian Ka’an village recognizes the importance of information security and is constantly reviewing and improving standards and technical, physical and logical security procedures. All websites and servers owned by Sian Ka’an village implemented security measures to help protect your data against accidents, loss, misuse, unauthorized or illegal access, disclosure or alteration while under our control. Although, there is no “guaranteed security” on or off the Internet, we protect your information using technical, appropriate, administrative and procedural safeguards among which are password controls, “firewalls” (and use of up to 256-bit encryption based on a Class 3Digital Certificate issued by VeriSign, Inc. This allows us to use Secure Sockets Layer (SSL), an encryption method used to help protect your data from interception and hacking attempts while in transit).
Cookies are used by Sian Ka’an village to evaluate visits to the website in order to improve the experience offered. In technical terms, cookies are a packet of data that is sent between the Internet server and browser in order to identify the user and evaluate their access to the website. The small “cookie” file is transferred to your computer when you visit the website. Any transferred cookies only contain the information that Sian Ka’an village sends to your computer. Even though the cookies help us to identify your computer, no private data can be read with the cookies. If you wish to deactivate the cookies function, you may do so by changing the settings on your browser. However, by deactivating the cookies, your experience of the website may be diminished as you may not be able to see all the features displayed correctly or access some functions.
Cookies were designed to save you time because they help us to provide a personalized service without having to remind us of your preference search time when you visit our website. Cookies from Sian Ka’an village are not designed to damage your files or to read the information that you stored on the hard drive of your computer.
Cookies can also help us provide you with a personalized online service in the following ways:
- Remember your username and password for future visits easier and faster by logging.
- Ensure that you have the appropriate frames and content.
- Ensure you receive all the information requested.
- Help us provide communications that are relevant and related to your interests and your location.
Cookies from Sian Ka’an village are limited only to our Web sites and are not designed to follow while surfing the Internet once you have left the websites belonging to Sian Ka’an village. We track the usage of our websites in order to meet their needs and how best to help in the future, so you can find information more easily. Note that in addition to the “cookies” by Sian Ka’an village, it is possible that third parties place cookies on the hard drive of your computer. Sian Ka’an village is not responsible for the presence or absence of “cookies” of third or technological features or practices that may use these third parties as to their cookies.
If you prefer not to enjoy the benefits offered by “cookies”, you can configure your Internet browser to try these cookies in different ways. Depending on the type of browser you use, you can set your browser so that: (i) you are prompted to accept or reject cookies individually or(ii) avoid accepting any cookies. You should consult the supplier or manufacturer of your web browser for specific details about security related cookies. However, you should also consider that rejecting cookies may impede the achievement of certain transactions on our websites and our ability to recognize your browser from one visit to the next.
In addition, Sian Ka’an village uses web markers used to count the number of people visiting certain websites. The information we collect is used with these markers in general and does not contain any personal data. Sian Ka’an village can use this information to improve marketing programs and content.
For example, if you visit a site of Sian Ka’an village and see one of our hotels or booking of a hotel room, you may see an advertisement later when visiting our other website. You may also ask you for any of these providers to send our advertising to consumers whose online behavior patterns in sites not Sian Ka’an village indicate who might be interested in traveling. In other cases, we make special arrangements with certain advertisers that we think may be of interest to visitors to our website. These advertisers are allowed to send messages to the two brands (e. g. Sian Ka’an village and brand advertiser) directly to consumers who have visited our web pages.
Links to other websites
In order to anticipate their needs, Sian Ka’an village offers links to other websites and information for your benefit. Sian Ka’an village is not responsible for the content that facilitates or included in any independent website, including, without limitation, any claim advertising or business practices. While Sian Ka’an village will protect the information found on the websites owned and operated, we cannot control nor assume any responsibility for the privacy practices of third party websites, including websites owned or controlled by independent franchisees and other owners of hotels, resorts, timeshare or residential properties that may use the name of a brand of Sian Ka’an village or websites not controlled and authorized by Sian Ka’an village. The third-party websites that are accessed through links on our websites have privacy practices and data collection, as well as various security measures. We assume no responsibility for the practices, policies and security measures implemented by third parties on their websites.
We encourage you to contact and ask them about their privacy practices, policies and security measures before disclosing any information. We recommend you to review the privacy policies and statements relevant to websites related to understand how those sites collect, manipulate and store information.
Sian Ka’an village does not seek or wish to receive information directly from minors. However, we cannot always determine the age of persons who access and use our websites. In the event that a minor (defined according to the criteria established by applicable law) provides us with your data without the consent of their parents or guardians, we ask the parent or guardian to contact us and ask us to delete this information and unsubscribe by the minor regarding future commercial communications from Sian Ka’an village.
Update your communication preferences. For questions or suggestions regarding our privacy practices of information regarding this Privacy Statement, or if you want to update, modify or cancel marketing communications from Sian Ka’an village, you can contact us by any of the ways listed below:
- USA/CAN 1 855 355 1067
- MEX 01 800 099 0362
Sian Ka’an Village
Camino costero Pulticub - Punta Herrero Km. 22. Sian Ka’an, Quintana Roo, México.